Blog Tag: Workplace Civility

Valentine’s Day reminds us of the power of appreciation and kindness. What if we carried that same mindset into the workplace?

A few weeks ago, I found myself with more drive time than usual and decided to listen to an audiobook I’d been curious about for a while: The Four Tendencies by Gretchen Rubin. The premise is simple—people respond differently to internal and external expectations, and Rubin groups those responses into four tendencies: Obliger, Upholder, Rebel, and Questioner.

I’ll admit, I was skeptical at first. But it didn’t take long before I could clearly see myself in one of the tendencies and, just as importantly, recognize how others in my work and personal life might fall into different ones. That insight felt familiar, because it reinforced something I see every day in my work with leadership teams: conflict often has very little to do with intent, and a lot to do with style.

I hope that your February is off to a great start, and that you are enjoying this special time of year – after the Super Bowl but before March Madness. Watching the Olympics and seeing people compete at the highest level is a great way to see amazing leadership examples. Thus, the topic of my blog this month is around a key factor that helps set leaders apart and is absolutely essential for high-performing teams, in my experience.

If I had to choose one factor that consistently separates high‑performing teams from struggling ones, it wouldn’t be talent, technology, or even strategy, it would be psychological safety.