Many of our clients are concerned about employee engagement, retention, and productivity. The common thread to achieve these kinds of results is linked to the people on your team who are responsible for others. Having strong managers can increase productivity, communication, performance, quality, innovation, customer satisfaction, well-being, and employee satisfaction.
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A few weeks ago, I found myself with more drive time than usual and decided to listen to an audiobook I’d been curious about for a while: The Four Tendencies by Gretchen Rubin. The premise is simple—people respond differently to internal and external expectations, and Rubin groups those responses into four tendencies: Obliger, Upholder, Rebel, and Questioner.
I’ll admit, I was skeptical at first. But it didn’t take long before I could clearly see myself in one of the tendencies and, just as importantly, recognize how others in my work and personal life might fall into different ones. That insight felt familiar, because it reinforced something I see every day in my work with leadership teams: conflict often has very little to do with intent, and a lot to do with style.
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