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Customer Success Implementation Manager - Wellspring - Chicago/Remote, US

Important: This is a remote-based role!

Are you a project manager with R&D experience that enjoys working on innovative projects? If so, read on!

About the Company

Wellspring is the leading provider of software tools to manage corporate R&D and innovation. Our platform is an end-to-end solution that enables our clients to identify new opportunities, manage them through their innovation/scouting process and create dashboards and reports to monitor KPIs.

About the Opportunity

Wellspring seeks a diligent and client-focused professional to join our team as a project manager for overseeing our corporate client implementation process. Your main responsibility will be to manage overall project deliverables and ensure the smooth transitioning of clients to our enterprise software platform. You will also collaborate with clients, engineering staff, and customer success staff during each phase from project planning to execution to system delivery. This position is ideal for quick learners with proven experience managing complex data implementation and system configurations. Familiarity with corporate innovation systems and processes is a huge plus. Your specific responsibilities would include:

  • Implementation Management: Oversee successful implementation and onboarding of corporate clients. Identify necessary tasks, estimate time and resources, and stay informed of progress on internal and external tasks such as system integrations, software configurations, and minor software customizations.
  • Solution Consulting: Transform client innovation and scouting use cases, workflows, and needs into functional specifications in the software platform.
  • Monitoring/Controlling: Monitor project deliverables and timelines for clients through execution of weekly work plans and communication strategies, including regular meetings, status reports, progress dashboards, and executive-level progress reports. Identify project risks and implement mitigation plans and escalation strategies.
  • Data Management and Training: Work with existing client data to ensure a smooth transition during system implementation. Support and train clients as needed on the platform, post-implementation.
  • Customer Success: Continue tracking and monitoring customer usage patterns, support configuration updates, expansions and additional training.

About You

  • Bachelor’s Degree or higher preferred
  • Exceptional interpersonal / client management skills
  • Experience as a solution consultant, data analyst, or enterprise software implementations.
  • Experience as project manager directly responsible for scheduling, project reporting, and client outcomes. Responsible for managing the delivery of key tasks and services from a team.
  • Experience or familiarity working with corporate innovation or R&D groups. Background in management consulting, specifically in innovation, tech-scouting or new product development is highly desired.
  • PMP or equivalent experience with project estimation, risk analysis, project planning documentation, and various client management strategies.
  • Industry experience in B2B software
  • Proficient experience in Microsoft Excel

Why Work for Us

  • Amazing potential for growth
  • Competitive salary
  • 401(k) with company match
  • Medical, Dental & vision

How To Apply

Please submit your resume via our online job portal here:
Job Details
  • Company: Wellspring Worldwide
  • Post Date:July 19, 2022
  • Category:
  • Industry:
  • Position Type: Full-Time
  • Experience: Mid Level
  • Location: 6276 Jackson Rd Suite L
    Ann Arbor, MI 40103
  • Please submit your resume via our online job portal:
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