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IT Director (MSP) - UTEC - Ann Arbor, MI

UTEC is seeking an IT Director for a managed services provider to play a key role in setting strategic direction and lead innovation in office products and services to achieve highest levels of customer satisfaction!

About Us

UTEC is a Managed Technology Service Provider (MTSP), committed to delivering innovative and cutting-edge solutions in Michigan since 1975. Our focus has always been on providing technology that makes our customers more productive and efficient in the office. Today, as a full-service MTSP, we offer a wide array of office products and services to help our customers leverage technology to achieve their critical business goals.

About the Role

The IT Director will do hands-on project-based work, acting as an escalation point, connecting with key business executives and stakeholders, and managing a team of 10+ Engineers in addition to setting strategic direction for the division and overseeing the execution.


  • Lead development of innovation and strategic direction in application of theories and concepts in data network design, configuration, administration, maintenance and/or support.
  • Provide leadership to manage demands from projects including recommendations for tools/solutions.
  • Oversee the day-to-day operational products/solutions, and service delivery functions across all lines of business.
  • Develop and refine service delivery and fulfillment processes and tools to ensure repeatability and standardization; process management; alerting, escalation and management of risks; SLA’s and KPIs.
  • Lead teams and drive execution of service delivery initiatives and help maintain customer satisfaction at the highest level.
  • Assist with project planning and resource estimation for new projects and cross collaboration with sales team.
  • Deploying, engineering, and optimizing enterprise class, technology-based systems.
  • Function as the point of escalation for the resolution for complex issues and risks that have been escalated and internal trouble ticket system requests and accurately documenting the path to resolution.
  • Attending and facilitating technical design reviews and technical briefings.
  • Providing on-call support as part of a scheduled rotation with other team members.

About You

  • Experience in providing first line IT support.
  • Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server and VMWare.
  • Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.
  • Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.
  • Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard).
  • Demonstrate high emotional intelligence (EQ) while interacting with customers and peers.

Preferred Qualifications

  • Experience mentoring and cross-training IT staff and providing guidance in day-to-day operations
  • Experience in pre-sales engineering-type role in recommending solutions to clients
  • Experience in MSP or multi-client support role
  • Knowledge of applying patches and updates for Windows servers and clients
  • Office 365 monitoring service health, and management of service requests
  • Knowledge of redundancy strategies and disaster recovery contingency planning

Why Work For Us

  • Great team and culture that fosters collaboration and growth
  • Competitive compensation
  • Excellent benefits

How To Apply

Please submit your resume via our online job portal here:
Job Details
  • Company: UTEC
  • Post Date:October 5, 2022
  • Category:
  • Industry:
  • Position Type: Full-Time
  • Experience: Mid Level
  • Location: 1995 Highland Drive, Ste C
    Ann Arbor, MI 48108
  • Please submit your resume via our online job portal:
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