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Customer Success Manager - Tenacity - (Remote)

Important: This is a remote-based role!

Are you someone with strong cloud knowledge who wants to work in a rapid-paced startup where your input and decisions matter? If so, then read on!

About Tenacity

Together we secure the public cloud. Tenacity’s SaaS platform empowers businesses to scale rapidly on a foundation of solid cloud security and compliance best practice. With intelligently defined security rules, thoughtful automation, and seamless installation, the Tenacity platform reduces the headache of struggling with an increasingly complex and expensive technology stack. To learn more about Tenacity, visit tenacitycloud.com.

About You

You love creating winners. You are driven, ambitious, and have a deep bias for action. To you, partners, alliances, and resellers are how you create a stronger team - a deeper bench from which you can draw the all-stars to dominate on the field and in the market. You nurture and mentor each to their fullest potential.

You are the scout, recruiter, and coach when it comes to partnerships. You have a relentless focus on cultivating winners.

You will be key in driving Tenacity’s explosive growth ensuring our success. The Customer Success Manager interacts directly with both customers and prospects regarding the configuration, setup, and operation of Tenacity's platform to ensure each customer quickly gets value from our services based on their specific requirements

Responsibilities

  • Collaborate with the Sales, Marketing and Product teams to create a streamlined experience for customers from the sales experience through onboarding, and then to ongoing support
  • Provide guidance to customers and leadership when addressing customer challenges
  • Ensure all onboarding projects are completed on time and with high customer satisfaction
  • Maintain AWS, Azure, and Google Cloud product, platform, and industry knowledge necessary to support our customers
  • Create and maintain compelling video training of Tenacity's platform
  • Deliver live, remote workshops to customers to increase customer use and adoption of the Tenacity platform

Qualifications

  • Strong cloud knowledge (AWS, Azure, GCP)
  • Outgoing, professional, and customer-focused mindset
  • Excellent verbal and written communication skills
  • Self-starter, proactive problem solver who is adaptable, decisive, and professional
  • Excellent interpersonal skills & an ability to build strong relationships
  • Ability to work under pressure, multi-task, and meet deadlines with moderate supervision

Perks and Benefits

Competitive base salary plus bonus, 401(k), no cost to employee health insurance options, unlimited (guilt free) PTO, a great remote work environment, employee stock options, and other benefits.

How To Apply

Please submit your resume via our online job portal here:
Job Details
  • Company: Tenacity
  • Post Date:November 22, 2021
  • Category:
    Management
    Sales/Marketing/Customer Service
    Software/IT
  • Industry:
    Info Tech/Other Tech
  • Position Type: Full-Time
  • Experience: Mid Level
  • Location: Ann Arbor, MI 48103
  • Please submit your resume via our online job portal:
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