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Customer Care Associate - Micro-Tech Endoscopy - Ann Arbor, MI

If you are a highly organized individual, who thrives in a fast-paced environment and has a commitment to supporting the success of others, working towards the seamless resolution of issues, then you should consider joining us!

About the Company

We are Micro-Tech Endoscopy, USA (MTU), a rapidly growing medical device company based in Ann Arbor, Michigan. We are a global organization with facilities in Asia, Europe, and the U.S. We save lives, by partnering with doctors dedicated to innovation and we are committed to bringing the highest quality new devices to market, with unprecedented speed, at an economical price. We have an entrepreneurial culture, and capability to honor our commitments and turn concepts into reality.

To learn more about the company, please visit our website www.mtendoscopy.com

About the Opportunity

We are seeking a full-time Customer Care Associate (CCA) who will act as the hub of our operations - connecting the Sales, Warehouse, Customer Service, Quality and Finance functions. As a vital member of our start up team, you will wear different hats - providing support to multiple sides of the business. This position is heavily phone based and strong Excel skills are preferred.

There are three key areas of focus for this role

  1. Customer Service and Sales Support – Both internal and external customer service is a critical component of this role. The CCA supports our sales team providing product information and support, generating sales quotes, sending demo and evaluation products to reps and customers, and generating sales metrics/reports.
    • The CCA is highly informed about our products: answers client questions in a timely manner specifically regarding product specifics, connecting with sales representatives, ordering and receiving products.
    • Sales representatives are highly dependent on the CCA.
  2. Order Fulfillment – The CCA will take orders from customers, set up and monitor accounts, and work with the fulfillment team to ensure timely delivery to the customer. The CCA will also work closely with the Customer Service Manager to ensure excellent customer experiences.
  3. General Support– Finally, the CCA will interface with the management team, supporting ad hoc requests. The CCA will also float to cover functions that require additional support from time to time.
    • CCA’s excel at effective prioritization and completion of critical tasks with urgency.

About You

  • Customer Care experience preferred, experience demonstrating relationship building in a professional setting required
  • Experience in the functions described above, preferably in a medical device environment.
  • Excellent customer service skills and an ability to develop relationships with people easily – both internal and external to the organization
  • Competent operating in Excel and general technical proficiency required
  • Database experience required, SAP experience preferred
  • Associates or Bachelor’s degree in a relevant field preferred

Benefits

This is a full-time position that includes medical/dental/vision, retirement, life and disability insurance benefits, 401k and paid time off.

Compensation will be competitive and commensurate with experience.

Micro-Tech Endoscopy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

How To Apply

Please submit your resume via our online job portal here:
Job Details
  • Company: MICRO-TECH ENDOSCOPY
  • Post Date:June 28, 2022
  • Category:
    Sales/Marketing/Customer Service
    Other
  • Industry:
    Other
  • Position Type: Full-Time
  • Experience: Mid Level
  • Location: 5864 Interface Drive Suite A
    Ann Arbor, MI 48104
  • Please submit your resume via our online job portal:
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