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Client Success Associate - Wellspring Worldwide - Remote, US

Important: This is a remote-based role!

Great opportunity to build your career with a fast growing tech firm!

Seeking a Client Operations Consultant to support our clients post-implementation and ensure continued success with our software! Will train the candidate that has potential!

Location: Prefer candidates that can work in one of our office locations in Michigan/Ohio/Illinois but will consider nationwide too.

About Us

Wellspring is the global leader in tech scouting and innovation management software, serving leading companies. Businesses use our platform to scout for disruptive technologies, find co-development partners, track workflows across the innovation portfolio, and manage R&D operations globally.

About the Role

Client Operations Consultant will work directly with the Manager of Customer Success and provide professional services for our clients to perform a variety of operational tasks related to the client’s installation of Sophia, including:

  • Entry and docketing of patents
  • Review, analysis, entry, and maintenance of contracts, with specific attention to license terms, payments due, and contractual obligations
  • Review, analysis, and entry of legal bills
  • Invoicing off our clients’ licensees

In performing the above tasks, you will both ensure accuracy and completeness of documents and data provided by clients to us, as well as lead the data entry and accurate maintenance of information in the client’s Sophia software.

Your Background and Experience

  • Bachelor’s Degree required
  • Experience in university technology transfer with direct experience in patent docketing and reviewing licenses and other contracts
  • Comfort working in a fast-paced, high-growth, entrepreneurial environment
  • Previous track record of establishing and maintaining excellent client relationships
  • Excellent communication skills including writing, conversing, and presenting
  • Attention to detail and a deep understanding of Sophia are necessary for this position

Why Work For Us?

  • Competitive salary
  • 401(k) with company match
  • Medical, vision, and dental benefits

How To Apply

Please submit your resume via our online job portal here:
Job Details
  • Company: Wellspring Worldwide
  • Post Date:June 13, 2022
  • Category:
  • Industry:
  • Position Type: Full-Time
  • Experience: Mid Level
  • Location: 6276 Jackson Rd Suite L
    Ann Arbor, MI 40103
  • Please submit your resume via our online job portal:
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